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Training your Team to be the Best!

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March Madness of Cybersecurity: Part 2

Cyber threats are always on the rise, and businesses are constantly looking for ways to protect themselves. One of the most effective ways to train your team is through gamification.

What’s That?

Gamification is the process of using game design elements and principles in non-game contexts to engage users and solve problems. It is a powerful tool that can help organizations improve employee training and development. Gamification can be used to create immersive and interactive learning experiences that are more engaging and effective than traditional training methods. It makes learning more fun and interactive by incorporating game elements such as points, badges, levels, and leaderboards. This helps employees stay engaged and motivated to learn!

How It Works

We include this approach in our own cybersecurity training program for your team. This includes phishing simulations and scenarios that replicate real-world cybersecurity threats. This allows employees to experience and learn how to deal with cyber-attacks in a safe and controlled environment.

This can provide immediate feedback to employees, allowing them to learn from their mistakes and improve their skills. This can help identify areas where employees need further training or support.

It can also reinforce learning by incorporating repetition and feedback. This can help employees retain information and apply it in real-life situations.

And finally, it’s fun. Gamification can create a sense of competition and motivation to learn among employees. This can lead to improved learning outcomes and a stronger cybersecurity culture within the organization.

This effective tool for training employees and improving cybersecurity is just one component of our solution. By making learning more engaging, interactive, and effective, it can lead to a better-trained workforce and a more secure organization.

As cyber threats continue to evolve, organizations must invest in employee training and development to stay ahead of the curve, and we can help your business to achieve this.

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The MVP of Your Business’s Cybersecurity is YOU!

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March Madness of Cybersecurity: Part 1

As a small or medium-sized business owner, you may not have the same level of resources as large corporations. However, that doesn’t mean you should overlook the importance of protecting your business from cyber threats.

Identifying the most critical aspects of your business that need protection and focusing your resources on those areas is a start, but there’s one component that can protect the business as a whole: your team.

The “MVP” or Most Valuable Player mindset puts your employees at the forefront of defense.

We can help you to make your entire team a roster of MVPs. We’ll perform a security risk assessment to identify gaps or any risks. This will review your business’s digital assets, including customer data, financial information, and intellectual property. We will identify which of these assets are critical to your business’s success and could cause the most damage if they were compromised.

Next, we’ll implement measures to protect those critical assets. This will include using strong passwords, multi-factor authentication, and encryption to secure your data. We will also implement our ongoing cybersecurity training program. This will help your employees recognize and avoid potential threats like phishing emails or malware.

Then we’ll create a plan in place for responding to a cyber-attack. This will include clear protocols for reporting and responding to security incidents, and make sure all employees are aware of the steps they should take in the event of an attack.

We’ll regularly review and update your cybersecurity measures as new threats emerge. By taking a proactive approach to cybersecurity and focusing your resources on protecting your most valuable assets, you can help reduce the risk of a damaging cyber-attack on your SMB.

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What you didn’t know

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Backup Disaster Recovery: Part 3

Should’ve seen it coming…

You’ve invested in a BDR and now sleep more soundly at night, but the hardware itself is really only part of the solution. You want to ensure your provider does preventative maintenance, periodic testing, multi-location storage, and staff training. Having these things in place will help avoid downtime if the worst happens.

Preventative Maintenance: In addition to the hardware itself, a solid backup solution also has its own backup including generators, backup batteries, cooling systems, fire detection, suppression systems, and redundant cloud storage. You can’t necessarily head to your provider’s office to see for yourself, but you can read the fine print on your contracts as well as have meaningful conversations with potential providers.

Periodic Testing: Consistently ensuring everything is running as it should will allow you some peace of mind as well as lay the groundwork for successful backup. This goes beyond simply testing backup software or cloud storage. A good backup provider will run regular testing and provide reports on the health of the backup, size, and any glitches that you might be facing. This testing should also include 24/7 monitoring and alerting of any potential issues including cyberthreats or outages.

Multi-Location Storage: Regardless of how safe a location may seem, data needs to be stored in more than one location. Think about it; if the backup server for your company is sitting in a location that sees seasonal hurricanes or is located on top of an active earthquake fault, your data is still in danger. It’s about backing up your backup.

Team Training: Don’t leave it all to your IT company. When it comes to backup, security, and other breaches, employees truly are the weakest links. Cybercriminals are going after these individuals rather than attacking at a network level because they are easier to infiltrate. Make sure you have regular cybersecurity training in place for all employees to limit these potential breaches. Creating a strong disaster recovery plan is not all about the recovery part, prevention is equally important too.

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Are you protecting the right data?

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Backup Disaster Recovery: Part 2

You’re ready to purchase a BDR. You’ve done all of the research, found a company you’re confident in and are excited to finally have peace of mind. Now, you start thinking about exactly what you need to back up. Is all of your data necessary or should you salvage a little server room? Most businesses want to back up everything – you never know when you’ll need it, but sometimes that is cost prohibitive.

Depending on what kind of BDR you’ve purchased, you will first need to delegate what data is stored, is not stored, and how often. There are three different kinds of backup in today’s tech world: straight to cloud services, software-based products, and a hybrid approach that combines on-site hardware and software with the cloud. The amount of data you can back up, how you can segment that data, how often it’s backed up, how it’s backed up (all the data every time creating enormous backups, versus incremental backups that key-in on changes) and how easy it is to access will be affected based on the solution you chose. It’s not always necessary to back up everything daily, but there are some things you will want to consider.

First is credit card transactions or receipts. Your accounting software should keep an eye on this and automatically back up this data. This also includes things like invoicing, receivables, payroll and just about anything that is financially related. All financials are incredibly important, even one lost invoice could really hurt your business.

Second, protect all intellectual property. Unless you’re rocking an amazing vault to store a famous recipe like Coca-Cola or KFC, make sure that you back up everything that brings you a competitive advantage in the marketplace. Anything with hackable data or items that could be compromised need to be backed up daily as well.

Next, you will want to back up any client files. Not only is it invaluable to keep this information safe, but it would certainly affect your client confidence if anything was lost or stolen. In addition to client files, make sure you’re backing up your client and prospect lists (anything that you’re storing in your CRM, really). You spend a great deal of time developing your list for marketing purposes. Losing this information is one of the major reasons companies go out of business within six months of experiencing data loss.

Finally, you must back up all project management software. Anything that your business uses to keep track of daily activities and work being done needs back up to make sure that you can maintain progress in the event of a data loss and you maintain a “paper trail” on project communication.

When it comes to BDR, you ideally want to back up every piece of data that you have. Sometimes, though, this is impossible based on the cost involved in maintaining that hefty data chain. At the bare minimum, keep these items in mind and you should never have to deal with a business killing disaster.

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What Could Happen Without a Plan

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Backup Disaster Recovery: Part 1

Backup Disaster Recovery is one of those things that all businesses need to have in case of disaster. Whether it’s a natural disaster such as a tornado, a hardware failure, or even an attack from a hacker. Anyone of these could permanently disable your business if you aren’t prepared or have a proper backup plan. For those of you still backing up data manually on tapes or *cringe* not at all, here are some reasons why you need a BDR solution and should stop tuning out potential disasters.

First of all, a data disaster is more common than you might think. Currently, 58% of SMBs are not prepared for data loss. Even worse, 60% of SMBs that lose their data will shut down within six months. Something that could have been prevented could potentially wreck your business, especially scary to think about when 29% of hard drive failures are caused by accident. It would be silly to have human error or a simple mishap put your company out of business.

You may have security protocols in place and your employees are well versed on avoiding things like malware. Well done. However, you’re still not protected. Human error is a large culprit in data loss. It could be unintentionally deleting items or accidentally overwriting data, but these “oops” can hit hard. Human error can result in other kinds of hardware damage like liquid damage from spills or even accidental reformatting. All of these things are possible and have happened to many SMBs before you. Sometimes recovery is possible from the software platform you were using, maybe your computer has your back and caught these things. It’s still a time consuming and money wasting error to fix, even if you are lucky to recover some of what you lost.

Viruses and malware can be a significant cause to software or hardware damage depending on what kind of bug found its way in. Usually, this can be avoided with proper employee training as well as an awesome firewall that will help filter malicious attacks. Yet another prey in the night is social engineering – the art of conning people. Hackers have been known to get into server rooms and other data-centric areas of the business. Employees may not even notice their mistake until it’s too late. I guess the “HVAC guy” turned out being a hacker in disguise.

Sometimes software corruption can come from unknown viruses lurking around your computer. However, most of the time it is due to improper usage. Things like not shutting down the computer properly or leaving unsaved documents open. Sometimes even a power outage can trigger corruption. Once the software processes are interrupted and damaged, it’s virtually impossible to recover data stored in the software.

Did you know that 140,000 hard drives crash every week? With that kind of number, it’s just a matter of time until it happens to you. That is not a comfortable position to be in if you know you don’t have backup. Unfortunately, hard drive corruption is usually due to mechanical issues. Things like age and dust build up can (and will) cause technology to fail. We’ve all used the old laptop we still have that’s been on its deathbed for months, freezing frequently, taking for-ever to load a webpage, and of course, acting as a heater for your lap or desk. All of these things are signs leading to a crash. You may not care if it’s an old hand-me-down laptop from the ’90s, but you will care when it’s your pricey equipment with all of your product data and client information stored on it.

Finally, good old-fashioned acts of God. You can’t necessarily prepare for a natural disaster. Even if you hear the tornado siren, backing up your servers to tape will take longer than it will for the tornado to hit your business. Then what? That tape is left amongst the rubble, destroyed. This may seem like an exaggeration, but it has really happened to businesses. And even if only hypothetical, it makes for a great metaphor for any other crash within your business. This is also proof that on-site BDRs may not always be the final protective cover to your business. You may want to consider off-site or cloud data storage to ensure protection, so your data is safe even if your equipment is destroyed.

Protect your business and keep it running smoothly and successfully. Backup Disaster Recovery options are available for all kinds of SMBs and their needs. Don’t wait to be taught a lesson by the “big one” (as most California residents say). Protect your important data and enjoy the peace of mind that comes along with it. You’ve worked too hard to get your business where it is. Protect your hard work.

Latest Technology

Compliance is a Team Project

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Compliance Series: Part 3

With all the rules and regulations surrounding the compliance alphabet soup in play today, it will take more than one person to bring your company in line. We’ve laid out the multiple roles needed to up your compliance game, especially when it comes to HIPAA, PCI, and GDPR.

IT Team

Your first line of defense against compliance failures is the technology in use and the team you have to maintain it. Consult with your IT team to discuss:

  • Email Encryption: How are emails and files that go in and out of your office protected to avoid nefarious hands and revealing identifying information?
  • Data Encryption: How do you collect and retain credit card information? Are there any gaps where that information could be stored or released in an identifiable way?
  • Firewall: Are you protecting your company data and communications using a screen door that is easily opened by hackers, or are you using a multi-level security system preventing intrusions?
  • Backups: How often, when and where is your precious company information backed up? Can you test your backups to prove that they’re effective? Is your current backup plan compliant with regards to customer data?
  • Data Availability and Storage: Who has access to your data? Only certain individuals in your company should be able to access all data, like financial records or payment information. How are you restricting access on your network or within line of business applications to ensure safety?
  • Physical Access: Who can actually access computer systems and servers? Do you train your staff to lock their systems every time they leave their desks? Are you using privacy filters on appropriate screens to avoid wandering eyes?

Internal Compliance Officer

While this may not need to be a full-time role within your organization, you should have a compliance champion on staff. Your IT company can absolutely set you up for success, but they are not around to police your staff every hour of the workday.

The Compliance Officer is responsible for ensuring that your staff follows important compliance policies, maintains vigilance surrounding compliance, keeps documentation up to date, and works with authorities if necessary. Specifically, they:

  • Watch for employees falling into bad habits, like leaving computers unlocked or sending credit card data willy-nilly throughout the organization.
  • Conduct/coordinate online or in-person training to keep compliance top of mind. We recommend quarterly training, at least, in addition to proper education as soon as a new employee comes on board.
  • Maintain all the documentation required for compliance, like backup plans and communication standards.
  • Liaison with federal and state regulators, as necessary to prevent or mitigate an issue (with the support of your IT Team and legal team).

All Employees

You can have the best technology, the most intense compliance officer, and still completely fail at successful compliance if your employees are not onboard. At the end of the day, it comes down to successful employee implementation and clear communication. In order to get employee buy-in, here is what we recommend:

  • Gather everyone together: When you first make tweaks to your company’s security protocols to ensure compliance, explain why to your team. If they suddenly all need to remember 16-character passwords, replace those passwords every 90 days and have 5-minute time outs on their systems; they’d appreciate learning it’s not because you’re paranoid. You can utilize your IT Team to conduct this meeting.
  • Send regular reminders: It’s simple to fall into what’s “easier” rather than compliant. Consider sending a weekly or monthly compliance tip to all of your staff to keep it top of mind.
  • Conduct ongoing trainings: These trainings should be mandatory, involve your IT team, and vary enough to stay interesting. Quarterly should be sufficient unless some regulation change calls for additional meetings.
  • Multi-departmental planning: Different teams have different uses for data. For example, what makes the salesperson tick may make it impossible for accounting to operate within compliance. When it comes to collecting information that must be compliant, every department must be involved in process development to create smooth operation within rules and regulations.

Compliance is not a one-man game. It involves the whole company and IT team engagement to really be successful. Next blog, we’ll cover the processes necessary to build a compliance-friendly environment.

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GDPR – Should you Care?

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Compliance Series: Part 2

In 2018, the European Union enacted a new directive to protect its citizens from having their personal information stolen or sold known as GDPR or General Data Protection Regulation. This legislation protects EU citizens, but in reality, it is a global law at this point. Any businesses in the world that mishandle the personal information of an EU citizen, including something as simple as improperly tracking a cookie on your website, could be fined for non-compliance. Those fines are not cheap. A company failing to comply with the regulation could be subject to a 4 percent forfeiture of its annual revenue. In its first year, there were 95,000 complaints from Data Protection Authorities all over the EU. It’s here to stay, so should you care?

Of the 95,000 complaints received, telemarketing, promotional e-mails, and video surveillance were the top culprits. So far, three fines were issued by DPAs for GDPR violations. The largest fine issued was in the sum of €50,000,000 for lack of consent to processing personal data. Compliance is no joke and it can be tricky to implement. 50% of all businesses still have not migrated into the world of GDPR compliance, though they know it could end in litigation. This carries over for American companies that either employ EU citizens or service them. Even though your business is in the states, you can still get fined from across the pond.

The main idea behind GDPR is protecting citizens and consumer rights. Not only are businesses held responsible for storing people’s information, but they are also held accountable if any misuse occurs to that information. If data is hacked, that business is obligated to report it within 72 hours of the breach and give a detailed account of the data that was stolen. In addition, under GDPR, citizens can request to have their information taken out of data storage, and a business must comply.

Currently, social media networks and automated email services are the heaviest hit by GDPR. Facebook has seen a steady decline in European consumers. Also, it has cracked down on how people can use FB ads when targeting certain audiences. Email marketing has seen an increase of opt-outs and tighter spam regulations, changing the marketing game for many companies.

In order to become compliant with GDPR, you will need to first appoint someone as your DPO, or data protection officer. This person will be the point of contact and GDPR expert. They’ll need to be able to handle IT services as well as monitor all the data handling processes in your company. Then, of course, they’ll need to be able to consistently monitor any area that may be impacted by GDPR and ensure they’re within compliance. It is highly recommended that the DPO goes through thorough training on the subject so they know exactly what to look for when it comes to staying compliant.

GDPR is great at protecting citizens, and most professionals believe it’s only a matter of time before the United States adopts similar regulations. It’s always better to be prepared, so perhaps it’s time to look into GDPR compliance.

Compliance Alphabet Soup

Compliance Alphabet Soup

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Compliance Alphabet Soup

No matter what industry you’re in, compliance acronyms are abundant, filling your days with both confusion and regulation. We call it the compliance alphabet soup. It’s time to make a little bit more sense of all those acronyms and what they likely mean for your business.

GDPR (General Data Protection Regulation): While this regulation only applies to the European Union and information leaving the EU, we are seeing its effects state-side because it requires businesses that interact with EU citizens to comply, regardless of location. The goal of GDPR is to create greater data privacy and protect from breaches. If there is even the slightest likelihood that someone from the EU will be visiting your site or interacting with you online, make sure that you comply with GDPR regulations. We’ll cover GDPR in greater detail in our next blog.

HIPAA (Health Insurance Portability and Accountability Act of 1996): While this law has been on the books since 1996, many medical practices are still not HIPAA compliant and believe that they are too small to be touched. Even if you aren’t directly in the medical industry, pay attention! Beyond the practices themselves, any organization that works with a medical practice has responsibility in HIPAA compliance through associate agreements. These agreements particularly apply to IT companies, law practices, accounting firms, and others that might have access to patient data in any way. Bottom line, all patient data must be protected, encrypted, and safe. You also need to have a specific HIPAA-compliance plan, breach response plans, and data recovery methodology. HIPAA has gained notoriety with larger scale medical breaches in recent years, in addition to larger fines levied for HIPAA breaches. The largest fine currently on record is $16 million. Small companies are also being hit with violations costing about $1.5 million apiece.

HITECH (Health Information Technology and Clinical Health Act): HITECH entered the picture in 2009 and brought teeth to HIPAA violations. This regulation specifically covers the electronic transmission of health information. In its best form, it’s meant to improve patient care through better doctor coordination, better sharing of information, and strong data security of electronic health records. In practice, all those privacy forms that you sign whenever you go to the doctor really do have an important purpose.

I-9 (Employment Eligibility Verification): This is the form that new hires must fill out within three days of employment to verify that they are eligible to work within the US. While this piece of paper may get lost among the sea of new hire paperwork, it should never be overlooked. Even if you’ve been correctly employing the I-9 form for years, you may want to go back and check for form updates. Some updates will have no impact; but to be truly in compliance, you’ll sometimes need to go back and have every employee update their I-9 information and verification documents.

PCI DSS (Payment Card Industry Data Security Standard): Do you collect credit card information within your business? Any payment data collected and stored must be PCI compliant. To ensure compliance:

  • Employ strong security standards, like firewalls, anti-virus protection, and regular updates that protect your network as a whole
  • Encrypt all credit card information transmitted across open networks
  • Maintain strong data access controls to ensure that rogue people don’t gain access to your information

These are just a few of the compliance acronyms you may encounter in your daily work. Don’t get lost in the compliance alphabet soup. A quality IT firm can help you comply with the vast majority of these and will be able to put a clear plan of action in place to increase your cybersecurity footprint.

Social Media Phishing

Quiz Time: Can You Handle Social Media Phishing Attacks at work?

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Our last three blogs have discussed cybersecurity threats and how they affect a business. We have talked about the dangers that stem from various types of malware. We have warned you about the newest cybersecurity risks expected to wreak havoc on businesses soon. And in the face of the ongoing growing acceptance of remote work setups, we have delved into the threats related to working from home. Now, we will now talk about social media phishing.

The common thing in all these topics is that they are all linked to phishing. A strong phishing attack can make a network open to the online threats that we have talked about. Thus, you and your employees must know how to handle social media phishing attacks at work. To find out just how prepared your staff is to circumvent phishing attacks on social media, you can have them take the following quiz.

A Brief Quiz on Social Media Phishing

Here are ten statements that have to do with phishing in social media. Read each one carefully and decide whether it is TRUE or FALSE.

  1. It’s safe to click on social media links and messages at work.
  2. A lot of phishing attacks use publicly available information.
  3. Social media phishing attacks target only individuals, not organizations.
  4. A cybersecurity risk assessment reveals the weak areas in your company’s security strategy.
  5. A ransomware attack occurs once every 40 seconds.
  6. Hackers have a lower chance of attacking smaller businesses.
  7. Malware and virus protection is more important than employee cybersecurity training.
  8. Cybersecurity insurance can save your business.
  9. Two-factor authentication is better for account logins.
  10. Working from home and working from the office are equally safe.

Quiz Answers

  1. False – Even if your company has a reliable cybersecurity system in place, it’s never 100% certain and could be a social media phishing scam. Always be conscious and vigilant if you want your data and network to stay secure.
  2. True – Most of the time, hackers use information already available to the public. We should be careful in revealing information, even if it seems harmless. Hackers might use anything that is made public as a tool for attacking your important files.
  3. False – Social media phishing attacks used to target individuals, but the hackers that use this method have now levelled up and are also targeting organizations, even big companies.
  4. True – You don’t have to wait for an actual phishing attack to gauge the strength or weakness of your defenses. An MSP can give you a thorough risk assessment to identify the weak spots you need to work on.
  5. True – Ransomware attacks are much more frequent than people realize. Most businesses are on a hacker’s hit list, but they have not launched an attack yet.
  6. False – Smaller businesses are at a greater risk because they often have weaker defenses against online threats,
  7. False – Both are very important and go hand-in-hand with an effective cybersecurity strategy.
  8. True – Some business owners forego getting cybersecurity insurance, thinking it is unnecessary and expensive. But if you fall victim to a security breach, it can cost you upwards of $50,000, and cyber insurance can help cover such amounts.
  9. True – Two-factor authentication is much harder for hackers to penetrate than single-step login, making it more secure.
  10. False – While there are plenty of things we can do to make working from home safer, it is still not nearly as secure as working from the office, where software updates and router upgrades are easily done.

Evaluating the Results

Did you get a 10? If so, you have the knowledge and skills to deal with any online attack! Warding off phishing attacks on social media will be a cinch!

A lower score means you need more training, which is something the company can do. As a comprehensive managed services provider, we have a highly competent cybersecurity team that can train your entire staff and prepare your company to face cybersecurity risks. Contact us today to learn more!

If you want to be more thorough with testing your Phishing knowledge, we have another quiz for you to take! After taking your quizzes, if you need to learn more about cybersecurity please watch our cybersecurity webinar, so you can better protect yourself and your business!

Risks of Working from Home

Addressing the Cybersecurity Risks of Working from Home

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A remote workforce has become the norm since the pandemic. Even now that we consider it safe to return to office work, many businesses have maintained the remote work setup because of the advantages. However, the risks of working from home also bring issues that need attention so as not to risk the company’s network and data.

What Are the Cybersecurity Risks That Come with Working from Home?

There are risks when working from home. Workers lack the usual protective measures used in an office network. Many workers use their home networks and may also use the same device for both work and personal things. Because of this, there are a lot of security issues that can arise and possibly cause damage to the company.

The Risks of Vulnerable Personal Networks When Working From Home

You can keep your home network protected by regularly updating your antivirus software. However, most people do not realize there is also a need to update their router software. Without doing this, you will make your home network, and sadly your work data, open to the prying eyes of online criminals. Which can risk your company data when working from home.

Greater Reliance on Technology

Now more than ever, we rely heavily on online tools for doing all kinds of business. Besides the basic emailing and sending of files, Almost everything else gets done using digital technology, from video calling to banking to fulfilling orders. This widespread use of online tools gives higher risk when working from home. As a result, hackers have more opportunities to hack company records.

Lack of Cybersecurity Awareness

In the office setting, IT people take care of any cyber security issues. Thus, employees do not take such matters too seriously as it is not their primary work, although they are still liable. You must train them in cybersecurity and be sure they are aware of potential issues when working at home. But, this is not the case since most employees still lack adequate skills and knowledge to avoid these cybersecurity threats.

Fatigue and Lack of Focus

Human error is still the most common cause of data breaches, and this is especially true in a remote work setting. Studies have shown that almost 40% of work-from-home employees feel really tired in the remote work setup. In addition, they also need to juggle home chores, which reduces their focus on applying cybersecurity protocols and makes them lax in their judgment. All these things combined can greatly increase the chance of remote employees exposing the company’s confidential files to hackers by accident.

Risks of Weak Passwords When Working From Home

In trying to bypass company networks through remote workers, hackers will try to crack the user’s passwords. It is the easiest method, and it just so happens that many people still use weak passwords, even for sensitive accounts.

The Risks of Using Personal Devices When Working From Home

In the typical office environment, employees will use computers sent by the company with current malware protection. When working at home, however, people use their laptops or smartphones. These are likely to have less than adequate IT security measures installed, like data encryption.

Making Remote Work Safer From Cybersecurity Risks

There are many benefits to working from home. If you feel this is the best strategy for your company, go for it. However, make sure that all remote processes are completely secure. This step is where we can help!

Since we are focusing on cybersecurity this quarter, we have developed a little Quiz for you and your employees to take. Not only is the Quiz fun, but it counts toward your Employee Cybersecurity Training! Access the Quiz Here!

Our cybersecurity experts can equip your company and your remote workers with the skills and technology to stay protected from malware attacks and other online threats. Contact us to learn more about our comprehensive and fully customizable cybersecurity services today!

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